System Analyst for SAP IS-U Operations

About the role

We are looking for a Team Member (SAP IS-U Operations) who will be responsible for supporting the day-to-day operation of SAP IS-U under Customer Service modules, ensuring system availability, resolving production issues, and coordinating with business users, vendors, and technical teams to maintain stable system operations.

Key responsibilities

• Provide day-to-day operational support for SAP IS-U modules.
• Monitor system performance and ensure business processes operate smoothly.
• Investigate, troubleshoot, and resolve production incidents within the agreed SLA.
• Perform root cause analysis for system issues and recommend corrective and preventive actions.
• Coordinate with business users, vendors, and technical teams to resolve system defects and enhancement requests.
• Support system enhancements, change requests (CR), and production deployments.
• Perform impact analysis for system changes and verify implementation outcomes.
• Prepare and maintain operational documentation, knowledge articles, and support procedures.
• Participate in User Acceptance Testing (UAT) and post-implementation verification when required.
• Ensure compliance with operational policies, security requirements, and governance standards.

About you

• Bachelor's degree in information technology, Computer Science, Information Systems, or related discipline.
• 1–8 years of experience in SAP IS-U support or SAP application support.
• Knowledge of SAP IS-U modules and utility business processes is an advantage.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Experience in incident management, problem management, and change management.