System Analyst (Microservices)

Key Responsibilities

• Responsible for requirement analysis, effort estimation and application solution design to deliver scalable, secure and reliable middleware systems that support business-critical applications and services
• Gather and analyze business requirements and translate them into detailed functional and technical specifications
• Lead discussions with Functional Business Analysts (FBAs), Solution Architects and IT stakeholders to define end-to-end technical solutions, ensuring alignment with architectural, security and regulatory standards and business goals.
• Define integration requirements between internal and external bank systems
• Design middleware and integration solutions based on business and technical requirements
• Partner with Application teams to define architecture diagrams, interface specifications, data flow diagrams and technical design document
• Design and document REST/SOAP APIs, messaging services, file transfers and event-driven integrations
• Conduct fit-gap analysis to assess alignment with functional and non-functional requirements.
• Perform impact analysis to identify affected systems and coordinate with relevant application teams for assessments.
• Facilitate walkthrough sessions of solution designs with stakeholders, including FBAs, testing teams (TCoE), and business users.
• Review and validate technical design specifications and perform critical code reviews to ensure quality and compliance with design standards.
• Support the design of high-level test strategies and ensure test coverage for critical business functions.
• Collaborate with relevant teams during system integration, user acceptance, regression, and performance testing phases.
• Provide guidance to testers and users on system configurations, including card parameter setup and end-to-end reconciliation processes.
• Manage defect triaging and resolution in collaboration with development and testing teams.
• Deliver post-implementation support and troubleshoot functional issues as needed.
• Identify, document, and escalate project or process risks to ensure timely mitigation.

Key Requirements

• At least 10 years’ experience as a System Analyst, Technical Analyst or Integration Analyst. Preferably with 6 to 8 years of working experience in Cards Functional Domain / payment networks in banking industry

• Specialization in Open System Integration to Host (e.g., CardLinK):

  • Proven experience in Open System Integration, particularly with CardLinK platforms for transaction processing and payment plan enablement
  • Strong working knowledge of 3DS (Three-Domain Secure) protocols for secure online authentication
  • Familiarity with API-based architectures, ISO 8583 messaging, and secure data exchange standards
  • Design and deliver enhancement to the middleware system to support new capabilities

• Proven experience as a System Analyst or similar role in Cards Application environments.

• Recent Cards Domain Exposure – Hands-on experience working directly with Cards Applications within the last 2 years is required.

• Strong understanding of the card product lifecycle, card management processes, and the broader card payment ecosystem.

• Practical experience with Cards online and batch interfaces, including familiarity with related processes.

• Ability to take the System Analyst lead role on projects, typically starting prior to the Build phase.

• Project Engagement Flexibility – capability to support multiple projects, when one project is on a non-critical phase for SA support.

• Capable of working independently while maintaining a holistic view of system and business impacts.

• Experience working closely with development teams, system architects, Functional Business Analysts (FBAs), and senior stakeholders.

• Strong oral and written communication skills, with the ability to prepare and deliver presentations for non-technical and senior audiences.

Technical Skills

• Good Understanding of Java /J2EE design patterns
• Experience with:

o   REST API and SOAP Web Services

o   JSON, XML, XSD and API specifications

o   Message Queues (IBM MQ, RabbitMQ, Kafka, ActiveMQ)

o   API Gateway solutions

o   Microservices architecture

o   At least one of Oracle, MS SQL, Maria DB or any NoSQL

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