System Analyst (User Solution)

About the role

This is a System Analyst role responsible for providing consultation and support to users on system usage, analyzing business requirements, designing system solutions, and ensuring successful system delivery and production support.

Key responsibilities

• Provide consultation and support to users on system usage, including understanding user issues and requirements
• Analyze and gather business requirements from users and relevant stakeholders
• Design system solutions and workflow processes aligned with defined business processes and requirements
• Translate business requirements into clear system requirements, functional specifications, and technical designs, and prepare comprehensive supporting documentation for system development
• Coordinate and collaborate with UI/UX designer, development teams (Developers, QA) as well as external vendors, providing support to ensure system delivery aligns with the project plan
• Estimate development effort and timelines in collaboration with the development team and communicate the results to users or the Project Manager
• Support system integration with related internal and external systems
• Perform and control system quality assurance activities, including system testing and UAT support, to ensure compliance with requirements and defined standards
• Ensure the system complies with security, compliance, and IT governance standards
• Support system deployment and production release in accordance with the project schedule

Qualification

• Bachelor's degree or higher in Computer Science, Information Technology, Computer Engineering, or a related field
• At least 2–3 years of experience as a System Analyst, with a minimum of 4–5 years of total experience in related fields (e.g., Developer)
• Strong knowledge and understanding of the System Development Life Cycle (SDLC), including both Agile and Waterfall methodologies
• Proven ability to analyze business processes and design system flows, use cases, and sequence diagrams effectively
• Experience working with web applications, mobile applications, and backend systems
• Knowledge of relevant technologies such as Angular, Node.js or Nest.js, API integration, databases (e.g., MongoDB), cloud platforms, and high-availability systems supporting large numbers of users
• Solid understanding of system security concepts, including authentication, authorization, and Role-Based Access Control (RBAC)
• Strong communication and coordination skills, with the ability to work effectively with both business and technical stakeholders
• Strong documentation skills, with the ability to produce clear, structured, and comprehensive system documentation
• Experience in telecommunications systems, sales channel systems, customer registration and identity verification systems, or related systems will be an advantage.
• Ability to work under pressure and manage multiple tasks simultaneously in a fast-paced environment