System & Network Administrator

System & Network Administrator

Experience: 4 5 years
Location: Pune, On-site
Shift: General shift

About Us

We are an ISO/IEC 27001:2022, ISO/IEC 27701:2019 and PCI DSS compliant organization building software for the FinTech domain. We provide 24x7 support to payment gateway companies, where security, availability and compliance are central to everything we do.

Role Overview

We are looking for a hands-on System & Network Administrator to manage and secure our end-user, server and network infrastructure. You will keep systems available, keep them compliant, and support our certified environments through audits.

Key Responsibilities

Systems & End-User Support

• Install, configure, upgrade and troubleshoot Windows 11, Windows Server (2016/2019/2022) and Linux systems
• Administer Active Directory, Group Policy, DNS and DHCP
• Administer Microsoft 365 and Entra ID: user lifecycle, Exchange Online, Teams, SharePoint, MFA and Conditional Access
• Support laptops, desktops, printers and authorized peripherals, including preventive maintenance
• Install and support authorized software in line with the approved software list

Network & Security

• Configure, monitor and troubleshoot LAN/WAN, VLANs, Wi-Fi and VPN
• Manage WatchGuard firewalls (rules, policies, VPN) and Cisco switches
• Apply patches and remediate vulnerabilities within defined SLAs
• Harden systems against approved secure configuration baselines
• Manage antivirus/EDR and review security alerts and logs
• Report and support investigation of security incidents

Backup & Availability

• Manage backup jobs, monitor success, and perform periodic restore testing
• Monitor infrastructure health and respond to alerts as part of 24x7 operations

Compliance & Documentation

• Maintain IT asset inventory, network diagrams, SOPs and configuration records
• Carry out user access provisioning, de-provisioning and periodic access reviews
• Follow change management and incident management processes
• Prepare evidence and support internal and external audits (ISO 27001, ISO 27701, PCI DSS)
• Handle personal and cardholder-related data strictly per company policy

Service Management

• Resolve tickets within SLA using our HelpDesk ticketing tool
• Escalate issues and coordinate with vendors and internal teams

Required Skills

• Strong Windows Server, Windows 11 and Linux administration
• Active Directory, GPO, DNS, DHCP
• Microsoft 365 / Entra ID administration
• Networking fundamentals (TCP/IP, routing, VLANs, VPN), with hands-on WatchGuard and Cisco experience
• Backup and restore tools and practices
• Basic scripting (PowerShell and/or Bash)
• Understanding of information security practices: patching, hardening, access control, logging
• Good documentation skills (MS Word, Excel, Visio)
• Clear written and verbal communication

Preferred

• Certifications such as CCNA, Microsoft Azure Administrator (AZ-104) / M365 certifications, RHCSA
• Experience in a PCI DSS or ISO 27001 certified environment
• Exposure to Hyper-V/VMware and Azure/AWS
• Experience with monitoring tools and Intune

Qualifications

• Graduate in Computer Science, IT or a related field