System and Service Engineer (Physical Security System)

As a System & Service Engineer, your primary responsibility will be to provide exceptional maintenance and troubleshooting services to our customers in the region. You will oversee a comprehensive range of after-sales services, including managing service cases, performing routine maintenance, handling power shut-down services, and addressing any other customer issues.

In addition to your customer-facing duties, you will also play a key role in project implementation. This will involve coordinating with other parties and supporting security equipment installation, testing, commissioning, and system programming. As a valued member of the team, you will collaborate closely with your colleagues to achieve company objectives and deliver the highest quality of services possible. Overall, your focus will be on ensuring that our customers have an outstanding experience with our products and services. By leveraging your technical expertise and customer service skills, you will contribute to the ongoing success of our company.

Main Responsibilities include:

• Provide and oversee a comprehensive range of after-sales services, including managing service cases, performing routine maintenance, handling power shut-down services, and addressing any other customer concerns.

• Manage LSP and subcontractors for system installation and site related issues.

• Become fully familiar with the BluOcean products and security systems; conduct system staging and in house testing.

• Produce service reports to customers within the expected time.

• Implement security projects with BluOcean standards and work to achieve the highest possible client satisfaction.

• Test and commission system software and hardware.

• Provide technical support to sales team members as required.

• Provide system design and consultation to customers.

• Conduct system training to customers.

• Coordinating with other parties and supporting security equipment installation, testing, commissioning, and system programming, collaborating closely with your colleagues to achieve company objectives and deliver the highest quality of services possible.

• Ensuring that our customers have an outstanding experience with our products and services. • Other duties that might be required from time to time. Site safety supervisory scope (subject to the project needs)

• Inspecting sites regularly to identify and eliminate potential safety hazards.

• Supervising and instructing the construction team as well as subcontractors.

• Educating site workers on construction safety regulations and accident protocol.

Main qualifications we are looking for:

• Minimum Diploma and/ or Degree holder in relevant field - Electrical & Electronic Engineering

• Previous related working experience with strong security system technical and troubleshooting skills

• Basic IT knowledge in hardware, network and database.

• Familiar with access control, CCTV and Alarm system products & system is an advantage.

• Must be willing to work onsite.

• Candidates who have project management experience is an advantage.

• Experience with Lenel, GE, Cisco, S2, Avigilon, AMAG, Milestone systems is a clear advantage.

• Good communication and coordination skills.

• Client service oriented.

• Quick learning ability.

• Proficient in English and Chinese (both Written and Verbal) to effectively communicate with Chinese-speaking clients. Ability to communicate in other languages are a plus.