System and Support Engineer

Help Desk & IT Support

• Diagnose and resolve technical issues involving hardware, software, networks, and peripherals.
• Respond to user inquiries via phone and email, ensuring a positive and helpful experience.
• Guide users on IT policies, procedures, and available resources; provide basic training on software and hardware usage.
• Oversee and manage the Jira Service Desk ticket queue, ensuring SLAs are consistently met.
• Act as the escalation point for advanced end‑user technical issues, escalating unresolved cases to specialized teams when necessary.
• Configure and set up computer systems, software, networks, mailboxes, and AVD environments for new or existing staff.
• Assist with password resets, account management, and access issues across Microsoft 365 and Entra ID.
• Maintain records of IT assets, including hardware, software, and user support documentation.
• Monitor computer systems and network performance, identifying areas for improvement in IT processes.
• Keep up‑to‑date with emerging technologies and industry best practices.

Patch Management

• Manage and deploy security patches and updates for operating systems, applications, and firmware using Intune.
• Maintain patch compliance reporting and remediation procedures.
• Collaborate with MSP partners to assess vulnerabilities and prioritize patching schedules.
• Draft reports to track patching status, highlight issues, and demonstrate compliance with security policies.

User Account Management

• Administer user lifecycle processes in Microsoft 365 and Entra ID.
• Enforce RBAC, MFA, and least‑privilege access policies.
• Automate account provisioning and de‑provisioning tasks using PowerShell or other scripting tools.
• Conduct regular reviews of access rights and monitor user activity for suspicious behavior or potential breaches.

Email Security & Spam Filtering

• Configure and maintain email filtering tools (Microsoft Defender for Office 365).
• Monitor and respond to email‑based threats, phishing attempts, and spam incidents.
• Implement email security best practices, including SPF, DKIM, and DMARC.

Leadership & Knowledge Sharing

• Provide mentorship and guidance to Tier 1 staff, fostering skill development and confidence.
• Contribute to internal knowledge base documentation to support continuous improvement and future issue resolution.

Pay: Up to Php100,000.00 per month

Work Location: In person