System Application Support Engineer

About the Role

As the IT Systems Analyst, you will play a key role in supporting and improving manufacturing and laboratory IT systems across the Brisbane site. You will contribute to system enhancements, project delivery, compliance activities, and day-to-day operational support while ensuring technology solutions remain secure, reliable, and aligned to business needs.

Key Responsibilities

• Support manufacturing and laboratory applications, GxP systems, and associated infrastructure.
• Investigate and resolve incidents, service requests, and application issues through ServiceNow.
• Collaborate with business stakeholders, vendors, Quality, Engineering, and global IT teams to identify and implement system improvements.
• Participate in IT projects involving manufacturing systems, laboratory systems, digital initiatives, and compliance remediation.
• Assist with testing, deployment, validation, documentation, and change management activities.
• Support system lifecycle activities including upgrades, patching, migrations, access reviews, and system retirement.
• Contribute to maintaining GMP compliance, data integrity, and validated system environments.
• Prepare and execute validation documentation including change controls, IQs, OQs, and PQs.
• Support investigations, deviations, CAPAs, and audit activities related to IT systems.

You will bring:

• Experience in IT, including experience supporting manufacturing, laboratory, or business-critical applications.
• Experience working within pharmaceutical, biotechnology, life sciences, healthcare manufacturing, or other regulated environments.
• Knowledge of GMP/GxP requirements and validated systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.
• Experience managing multiple priorities in a fast-paced environment.

Highly Regarded Experience

• SCADA, MES, Historian, LIMS, or similar manufacturing/laboratory platforms.
• ServiceNow.
• VMware or Hyper-V environments.
• Computer System Validation (CSV).
• Data Integrity, CAPA, Change Control, and Audit Trail Reviews.
• Manufacturing Operations Technology (OT) environments.

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 677921.

About us

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.