System Application Support (Shah Alam)

Qualifications

• Candidate must possess at least a Bachelor's Degree in Computer Science OR CAN OR CompTIA A+ Networking is an advantage
• Fresh graduates are welcomed
• Minimum 2 years(s) of working experience in the related field; practical experience of Windows Server, SQL Server, IIS and networking
• Good command in written and spoken English, Bahasa Malaysia is an advantage

Requirements

1. Work hour starting from 8.35am until 5.45pm (MON to FRI)

2. Working knowledge of Microsoft Windows desktop, server operating systems

3. Working experience in ICT system integration and end-user application support environment

4. Working experience with MSSQL SSIS or ETL tool, translate business requirement into scope of work

5. Revise and improves the existing EDI / SSIS scripting process and procedure for new customer

6. Working knowledge in Microsoft Excel Macro

7. Excellent analytical and problem solving skills

8. Understanding of software development cycle

9. To prioritize, plan and execute work schedule

Responsibilities

1. Provide pre-sales support on customer’s EDI requirements.

2. To provide application support including issue investigation, diagnosis of root causes and implementation of solutions

3. To plan and conduct software test

4. To conduct user-training sessions as required for new applications

5. To document implemented systems

6. To document resolutions for future reference

7. To provide first level application support for all incoming requests in a professional and courteous manner

8. To carry out any other duties as assigned by the supervisor from time to time and whenever necessary to avoid operation disruption