System Engineer

IT Support / EUC Engineer - Chennai (Immediate Joiners)

Experience: 3 to 5 Years
Location: Chennai
Shift: Rotational Shift (24x5 Support)
Notice Period: Immediate Joiners Preferred

Key Responsibilities:

• Supervise installation and deployment of new IT infrastructure.

• Provide end-user support for:

• Laptops & Desktops

• Mobile devices

• Printers

• Network-related issues

• Meeting room/AV support

• Support and manage Microsoft Active Directory environments.

• Administer Group Policies and infrastructure services such as:

• DHCP

• DNS

• Packaging

• Scripting

• Ensure PC builds comply with organizational standards.

• Generate reports, productivity metrics, and trend analysis.

• Identify and proactively address recurring issues.

• Work flexible shifts to support 24x5 operations.

Mandatory Skills

• Experience in end-user support for large user environments (1000+ users).

• Good knowledge of:

• Microsoft Active Directory (AD)

• Group Policies (GPO)

• DHCP/DNS

• PowerShell Scripting

• Experience supporting:

• macOS

• iOS Devices

• MDM Solutions

• JAMF

• Knowledge of ITIL processes (ITIL certification is a plus).

• Experience with ServiceNow and reporting/trend analysis.

• Willingness to learn automation and scripting tools.

Good to Have Skills

• Python scripting.

• Endpoint Security and Compliance:

• DLP (Data Loss Prevention)

• Encryption Technologies

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication.

• Attention to detail and flexibility during peak support periods.

Ideal Candidate Profile

A hands-on IT Support/EUC professional with strong Microsoft infrastructure knowledge, macOS/JAMF support experience, PowerShell scripting skills, and ServiceNow exposure, capable of working in a rotational 24x5 support environment.