System Engineer

About the role

Support and maintain server, operating system, virtualization, and infrastructure environments across on-premise and cloud platforms. Monitor system performance, availability, capacity, and health status to ensure stable IT operations.

Key responsibilities

• Monitor system performance, availability, capacity, and health status to ensure stable IT operations
• Handle incidents related to servers, operating systems, virtual machines, system services, and infrastructure components
• Perform basic troubleshooting for issues such as server down, service failure, disk full, high CPU/memory utilization, login issues, and connectivity problems
• Execute service requests such as VM provisioning, resource adjustment, account creation, password reset, permission changes, software installation, and agent deployment
• Support patch management activities, including OS patching, security updates, vulnerability remediation, and post-patch verification
• Support change activities such as system configuration changes, upgrades, migrations, maintenance activities, and disaster recovery testing
• Monitor alerts from tools such as SolarWinds, Dynatrace, Zabbix, vCenter, cloud monitoring tools, or other enterprise monitoring platforms
• Support backup and recovery activities, including backup status review, restore coordination, and recovery testing
• Maintain and support basic infrastructure services such as Active Directory, DNS, DHCP, GPO, file server, and user/group management
• Prepare and maintain operational documents such as SOP, runbook, configuration document, system inventory, operation manual, and operation report

About you

• Knowledge of Windows Server and/or Linux administration, including basic OS configuration, service management, log review, and user access management
• Basic understanding of cloud infrastructure and IaaS services such as virtual machines, storage, security groups, snapshots, and monitoring
• Experience in server administration, including CPU, memory, disk, file system, system services, and performance monitoring
• Understanding of Active Directory, DNS, DHCP, GPO, file sharing, user/group management, and permission control
• Knowledge of OS patching, security updates, vulnerability remediation, and system hardening practices
• Ability to use monitoring tools and analyze system alerts, events, logs, and performance metrics
• Basic knowledge of backup and recovery concepts, including backup agent, backup job, restore process, retention, and recovery testing
• Troubleshooting skills for common infrastructure issues such as service down, disk full, high resource utilization, authentication issues, and network connectivity issues
• Understanding of ITSM processes such as Incident, Request, Change, Problem, SLA, escalation, and service reporting
• Ability to prepare technical documentation, SOP, runbook, operation report, and system configuration records