System engineer

Job Requirements

Around 3 years of experience

§ Diploma or Degree with good communication skills

§ Good understanding of work/support environment

§ Good experience in installation and troubleshooting of desktops/laptops, printers

§ Good experience on installation of Windows XP and MS-Office

§ Knowledge of Windows Domain, Servers, DHCP and DNS

§ Installation and troubleshooting of Antivirus software

§ Good knowledge on outlook client

§ Good experience on installation of desktops/laptops, printers

§ Asset / Inventory management

Work Experience

Deliverables

All Desktop Problems (Hardware and Software)

§ Monitoring Antivirus and Systems Performance

§ Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.

§ Maintain all the assets and update the asset database at regular intervals.

§ Provide regular technical support for desktops, laptops, printers, and peripherals,

§ Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting

§ Performs miscellaneous job-related duties as assigned by Manager

§ Troubleshooting AN / VPN issues for clients

§ Close all assigned tickets in the ticketing system within SLA

§ Follow IT policies and procedures to execute daily work

§ Provide Executive support to Management on a need basis