System Engineer

About the role

System Engineer role providing technical support to end-users on system, hardware, and software application issues, and performing installation, configuration, and maintenance of IT infrastructure solutions.

Key responsibilities

• Perform installation, configuration, and maintenance of IT infrastructure solutions, servers, networks, and related products
• Provide technical support to end-users on system, hardware, and software application issues
• Troubleshoot, diagnose, debug, and resolve technical problems effectively and efficiently
• Maintain, track, and update all support cases; follow up with clients and ensure timely resolution
• Conduct regular system health checks, audits, and compliance reviews to ensure systems adhere to guidelines and best practices
• Support system implementation, deployment, and lifecycle management for customers
• Provide technical assistance and support to other company locations across Southeast Asia; travel may be required
• Conduct clear and engaging presentations to customers, internal teams, or management
• Perform solutioning, including understanding customer requirements and proposing suitable IT solutions

About you

• Possess at least a Diploma/Advanced Diploma, Professional Certificate, or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field
• Minimum 1 year of relevant working experience in system support, infrastructure, or related technical roles
• Strong analytical thinking and problem-solving skills
• Able to work independently with minimal supervision
• A team player with a positive, proactive attitude
• Communicate effectively in English, both written and verbal