System Engineer

1. Service Monitoring and Management:
Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.

Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.

Implement proactive measures to prevent service disruptions and optimize performance.

2. Enterprise Patching:
Manage and execute patching activities across the enterprise to address security vulnerabilities

and ensure system stability.

Coordinate with relevant teams to schedule and deploy patches with minimal disruption to

business operations.

Maintain accurate records of patching activities and verify the successful implementation of

patches.

3. Performance Analytics:
Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise

services.

Generate regular reports on service performance, patching status, and security compliance.

Provide insights and recommendations for performance improvements and security

enhancements.

4. Issue Remediation:
Respond to and resolve incidents related to enterprise tools promptly.

Perform root cause analysis of recurring issues and develop strategies to prevent future

occurrences.

Collaborate with other IT teams to address complex problems and implement long-term solutions.

5. Security Compliance:
Ensure all enterprise services meet security compliance requirements and industry best practices.

Stay current with relevant security standards and updates, integrating them into enterprise tool

management processes.

Conduct periodic security assessments and audits to maintain compliance.

6. Documentation and Communication:
Develop and maintain comprehensive documentation for monitoring, patching, and performance

processes.

Communicate effectively with stakeholders regarding service status, incidents, and resolution

progress.

Prepare and present reports to management on service performance and compliance status.

,

Required Skills

BS and 14 years or HS and 19 years

DoD 8570 IA Type: IAT Level 2

DoD 8570 CE Certification Requirements: CompTIA Security+ CE

Excellent communication skills, both verbal and written, with the ability to explain technical concepts

to non-technical stakeholders

Experience with monitoring tools and performance tuning.

Familiarity with security compliance standards and best practices.

Patch Management

Problem Solving Critical Thinking

Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus,

and 1E.

Strong knowledge of cloud security principles and best practices

Strong problem-solving skills and the ability to troubleshoot complex technical issues

,

Desired Skills

Experience with scripting and automation (e.g., PowerShell).

Mission Accomplishment

,

About Castello Systems, Inc.

At Castello Systems, we are focused on delivering solutions. One way we do this is through the integration of COTS products into our customer's enterprise. We are successful because we are experts in the tools we integrate and are experts in the intricacies of our customer’s enterprise. Many of our peers fail because they are not able to bring these two components together. When Castello Systems is brought in, our folks have access to all the resources across the company and through our partnerships with COTS vendors. When you have one of us, you have all of us. Castello Systems prefers completion based contracts. This gives us the flexibility to bring to bear the right level of expertise and when needed to deliver. Castello Systems specialize in architecting, implementing, and executing Enterprise Management through the use of industry leading technologies such as OpenText Software, Splunk, and Elastic Stack.