System Engineer

Job Summary

 We are looking for a System Engineer to join our technical team and support the design, implementation, maintenance, and troubleshooting of IT infrastructure environments.

The successful candidate should have a strong foundation in compute system architecture, Windows OS, Microsoft 365, Microsoft Azure, virtualization, and backup & recovery. The role will involve both project implementation and manage service support for customer environments.

Key Responsible

• Design, implement, configure, and maintain IT infrastructure solutions.

• Perform installation, configuration, troubleshooting, and support of:

  • Windows operating system environment
  • Microsoft 365 services
  • Microsoft Azure services
  • Virtualization platforms
  • Backup and recovery solutions
  • Compute system infrasturucture
  • Storage systems and SAN/NAS

• Implement, support & managed client’s Microsoft 365, including user administration, Exchange Online, Microsoft Entra ID, licensing, and security configuration.

• Implement, support & managed client’s Microsoft Azure deployment and administration, including Azure Virtual Machines, networking, storage, backup, and identity services.

• Perform server/PC deployment, operating system installation, patching, upgrades, and system hardening.

• Configure and manage Microsoft Windows Server, including Active Directory, DNS, DHCP, Group Policy, and related services.

• Configure and troubleshoot virtualization environments such as Microsoft Hyper-V and/or VMware.

• Implement and manage backup solutions, including backup scheduling, monitoring, restoration, and disaster recovery testing.

• Perform system health checks, performance monitoring, capacity planning, and preventive maintenance.

• Troubleshoot hardware, operating system, application, virtualization, storage, and backup-related issues.

• Participate in infrastructure migration, upgrade, and technology refresh projects.

• Prepare technical documentation, configuration records, network/system diagrams, and as-built documentation.

• Work with hardware and software vendors for technical support and warranty/RMA matters.

• Participate in project implementation, system testing, commissioning, and handover activities.

• Ensure assigned incidents, service requests, and project tasks are completed within agreed timelines and SLA requirements.

Require Qualification

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1-2 years of relevant experience in system administration, infrastructure support, system integration, or IT services.
• Strong troubleshooting and analytical skills.
• Experience working with enterprise IT infrastructure is preferred.
• Experience in customer-facing technical support or project implementation is an advantage.
• Relevant certifications such as Microsoft, Azure, VMware, Veeam, HPE, Dell, or equivalent are an advantage.
• Good command of written and spoken English.
• Willingness to travel to customer sites when required.
• Possess own transport.

Preferred Attributes

• Strong in system troubleshooting and root-cause analysis.
• Comfortable working with both hardware and software infrastructure.
• Able to work independently and as part of a technical team.
• Customer-oriented with good communication skills.
• Able to manage multiple support cases and project tasks.
• Willing to learn new technologies and continuously improve technical skills.
• Able to document technical work clearly and accurately.
• Comfortable working in an IT service provider / system integrator environment.