System Engineer

Job Descriptions

• Setup, administer, and maintain a running Server Windows/Linux operating system, Citrix VDI servers, services, and application processes.
• Administer and support the cloud environment. Experience with microservices architecture and Kubernetes is an added advantage.
• Support cloud and on-premises integration, including deployment, monitoring, and optimization of resources.
• Provide holistic solutions to improve business functions and ensure the availability, integrity and security of company data.
• Resolve incident/task tickets and manage knowledge base articles on the ServiceNow platform
• Ensure compliance with Corporate IT Audit, Security policy, and Standards
• Proactively monitor systems to ensure established SLA is met and anticipate growth and plan system upgrade opportunities.
• Implement and deploy physical and/or virtual desktop environments for production, automation, and other functional areas
• Coordinate with stakeholders for deployment and troubleshooting  of end client solutions
• Ensures stakeholder satisfaction by resolving operational issues regarding the area of expertise and assignments based on company policies and procedures.
• Partner and collaborate with members of global IT to deploy technologies that support business requirements.
• Lead cross-functional teams to resolve issues and manage assigned projects from time to time
• May occasionally need to support activities outside of normal working hours when necessary.

Requirements

• Bachelor's Degree in Computer Sciences, Information Technology or directly related fields.
• At least 3 years of hands-on experience as a Windows Server Administrator or Cloud platform.
• Experience with cloud platforms is highly preferred
• Professional certification in Windows Server or Cloud platform is a plus.
• Excellent communication, organizational, time management and problem-solving skills.
• Strong sense of urgency, performance-minded, and able to work under time constraints.
• Excellent customer service skills, including direct interaction with users, assertiveness and perseverance to follow issues to closure.
• Positive attitude and eager to learn.
• Good organization skills, with the ability to prioritize tasks accordingly in a fast paced changing environment.
• Must demonstrate ability to work independently, as well as within teams as required.