System Engineer

We are looking for System Engineer L1 at Hyderabad location with 2+ years of experience possessing the following skills.

Position System Engineer / Desktop Support Engineer

Level L1

Key skills Active Directory, Outlook, Domain, Anti Virus, O365, Hardware, Ticketing tool

Work experience 2+ Years

Location Hyderabad, Telangana & Guntur

Seniority level Mid-Senior level

Employment type Full time

Job Function Data Centre Management

Number of Vacancies 10

Industry Manufacturing Industry

Education Graduate / Post graduate

Reporting to Service Delivery Manager

Windows Support 24/7, Rotational shifts & Need to relocate near location.

Role & responsibilities

• Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office).
• Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10).
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365.
• Installation and Managing of Antivirus products taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
• Installation, Configuration of Biometric devices.
• Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
• Managing of DNS, Active Directory, basic Window server.
• Troubleshooting basic thin client issues.
• Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching).
• Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
• Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Installation and managing of Video conferences.

Preferred candidate profile