System Engineer

Position Overview

Job Title: Senior System Engineering Specialist

Location: Strasbourg, France

Work Arrangement: On-site 3–4 days per week

Seniority: Senior

Minimum Experience: 9+ years of relevant professional experience

Education: Master's degree or equivalent, with at least 4 years of post-secondary education

Security Clearance: EU SECRET level required, or eligibility to initiate the clearance process.

Job Description

We are looking for a Senior System Engineering Specialist to manage, design, administer, and troubleshoot complex IT infrastructure, virtualisation platforms, storage systems, backup solutions, and enterprise environments. The candidate will also support OpenShift-based DevOps platforms, automation, monitoring, security, and ServiceNow integrations.

Key Responsibilities

• Design, administer, and troubleshoot large-scale server infrastructure, virtualisation environments, and complex IT platforms.
• Manage VMware vSphere, vSAN, and Horizon environments.
• Administer Linux/Red Hat, Windows, UNIX, Oracle infrastructure, and enterprise server hardware.
• Configure and maintain backup and recovery solutions, including Veeam and StoreOnce.
• Administer storage systems, including traditional SAN, Ceph, vSAN, and NAS.
• Manage OpenShift Container Platform (OCP) and supporting DevOps technologies.
• Develop, execute, and troubleshoot automation scripts using Ansible and PowerShell.
• Manage GitOps, Helm, GitHub, Kafka, Red Hat Service Mesh, and Ansible Automation Platform.
• Administer PKI, certificates, Active Directory, LDAP, and Keycloak.
• Maintain monitoring and observability systems, including Prometheus, Grafana, Nagios, Splunk, ELK stack, Fluentd, Kibana, and Jaeger.
• Support mail servers, Postfix mail relays, antivirus, and anti-spam systems.
• Manage software deployment, updates, compliance, and centralised configuration.
• Develop and maintain ServiceNow integrations using REST, SOAP, JDBC, and other protocols.
• Customise ServiceNow using JavaScript, Glide APIs, Script Includes, Flow Designer, and UI policies.
• Support ServiceNow ITSM, ITOM, ITAM, and CMDB modules.
• Conduct integration testing using ServiceNow Automated Test Framework (ATF).
• Troubleshoot production issues and support highly available, multi-site IT environments.

Required Technical Skills

• Infrastructure: Hardware management, server administration, blade systems, composable infrastructure, firmware upgrades, and hardware/software inventory.
• Virtualisation: VMware vSphere, vSAN, and Horizon.
• Operating Systems: Red Hat/Linux, Windows, and UNIX administration.
• Storage & Backup: SAN, NAS, Ceph, Veeam, StoreOnce, and distributed file systems.
• Cloud & DevOps: OpenShift (OCP), GitOps, Helm, GitHub, Kafka, Red Hat Service Mesh, and Ansible Automation Platform.
• Automation & Scripting: Advanced Ansible and PowerShell; JavaScript and ServiceNow scripting.
• Identity & Security: Active Directory, LDAP, Keycloak, PKI, certificates, and centralised security policies.
• Monitoring: Prometheus, Grafana, Elasticsearch, Fluentd, Kibana, Jaeger, Nagios, and Splunk.
• ServiceNow: ITSM, ITOM, ITAM, CMDB, REST/SOAP integrations, GlideRecord, GlideAjax, OAuth, and data transformation.
• Databases: Basic knowledge of MS SQL, Oracle, and Elasticsearch.
• IT Service Management: ITIL/ITIL V3, including incident, change, capacity, and configuration management.

Additional Requirements

• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience managing highly available environments and supporting multiple sites.
• Strong stakeholder communication and the ability to translate business requirements into technical solutions.
• Experience with on-premises ServiceNow implementations is an advantage.
• ServiceNow Administrator, Implementer, or Developer certifications are a plus

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Security Requirements

The selected candidate must possess EU SECRET personnel security clearance or follow the specified clearance initiation procedure. If clearance is not already held, the client requires a recent criminal record certificate (not older than 30 days from the specific contract signature), proof that the clearance process has been initiated, and a copy of the candidate's national ID or passport before work starts. Confidentiality, information-system protection, and non-conflict-of-interest declarations must also be signed.

Important Note

This role combines senior infrastructure and systems engineering with additional ServiceNow development and integration responsibilities. Candidates should be screened for both areas before submission.