System Engineer- Core Network Operations (IPTSP)

Company Name: Intercloud Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202669299

• Configuration, operation, monitoring, and support of IP Telephony systems and Over-The-Top (OTT) telecom applications for both corporate and retail customers.
• Manage the end-to-end process of receiving, documenting, and following up on customer complaints related to corporate and retail OTT app services.
• Perform in-depth troubleshooting and root cause analysis of service-related issues.
• OTT App Testing and Quality Assurance.
• Prepare regular reports on service performance, customer issues, testing outcomes, and platform monitoring activities.
• Execute provisioning tasks and configure softswitch components and IP telephony devices.

Requirements

• Experience: 1+ years
• Education: bachelor of science in electronics & communication engineering (ece)
• Skills: it operations, telecommunications management, it support, telecommunication services, telecommunications engineering, telephony, telecom bss, call center operations, it service delivery

Last Date of Application: 27 October 2026