System Engineer - DevOps

Reference number: U/SED/1026374

Locations:

Bogota

Join our Operations team in Bogota and become part of a global IT organization supporting enterprise-grade loyalty systems for international customers. You will work in a distributed DevOps/SRE-driven environment responsible for maintaining high availability, reliability, and performance of mission-critical platforms. Our team operates in a 24/7 model, collaborating closely with engineering, product, and security teams across Asia, Europe and Americas. We focus on operational excellence, automation, observability, and continuous improvement. Our technology stack includes Linux-based environments, cloud and hybrid infrastructures, Kubernetes, CI/CD pipelines, infrastructure-as-code, monitoring and log analytics platforms (e.g., ELK/Elastic, Prometheus, Grafana), automation tools, and scripting (Python/Bash). We use Jira, Confluence, Git-based repositories, and modern DevOps toolchains to manage and improve our services. If you are passionate about reliability, automation, and working in a high-impact operational role within the loyalty platforms domain, we would be happy to meet you.

Candidate profile

• Experienced (2–5+ years) in IT Operations, DevOps, SRE, or Infrastructure Support
• Familiar with Linux systems
• Proficient in scripting (Bash, Python or similar)
• Understanding of networking fundamentals (TCP/IP, DNS, firewalls, load balancers)
• Experienced with monitoring and log analysis tools
• Familiar with CI/CD pipelines and version control (Git)
• Basic understanding of cloud platforms or containerization (Kubernetes/Docker) is a strong advantage
• Fluent in Spanish & English (spoken and written)
• Strong problem solving skills
• Experience in loyalty platforms is a plus
• Open for learning new skills
• Proactive mindset and willingness to automate repetitive tasks
• Communicative and effective in an international environment

Your responsibilities

• Monitor and maintain high availability of enterprise systems
• Troubleshoot incidents, perform root cause analysis, and implement preventive measures
• Participate in incident management and on-call rotations (if applicable)
• Collaborate with Dev, QA, Security, and Infrastructure teams to ensure stable releases
• Support deployments and configuration changes
• Improve system observability (logs, metrics, alerts)
• Automate operational processes to reduce manual effort
• Maintain documentation, runbooks, and operational standards
• Contribute to continuous improvement of operational processes and tooling
• Ensure compliance with internal and regulatory standards (ex. EU regulations)

For you

• Global Scale, Startup Soul – Experience the stability of a global powerhouse while we actively transform. We are shifting from traditional structures toward a fast-paced, agile tech mindset, giving you the chance to influence how we work
• AI-First Environment – We don’t just talk about AI; we live it. You’ll work in a cutting-edge ecosystem where AI-driven tools and Google Cloud/Workspace are integrated into our DNA to eliminate busywork and amplify your creative output
• Strategic Autonomy – We hire for brainpower, not just execution. You’ll have the mandate to challenge the status quo, make high-stakes technical decisions, and own your projects from ideation to global deployment
• Interdisciplinary Synergy – Break out of silos. You will collaborate with cross-functional elite teams, gaining a 360-degree view of the digital landscape and evolving technologies
• Boundaryless Growth – Our presence across 5 different sectors and a massive digital transformation creates a unique internal landscape. With dedicated development budgets and a commitment to internal mobility, you have the tools and the playground to define your own trajectory