System Engineer, Identity

Job highlights

• Manage Active Directory domain services,replication,domain controllers,DNS integration,FSMO roles,Group Policy,and overall directory health. Design and support Conditional Access,MFA,passwordless authentication,and identity security controls aligned to Zero Trust principles.
• User Experience and Continuous Improvement

Identity & Access Management (Primary Focus)

• Own the design, administration, and continuous improvement of Microsoft Entra ID and Active Directory, including user lifecycle management, hybrid identity, directory synchronization, and authentication services.

• Manage Active Directory domain services, replication, domain controllers, DNS integration, FSMO roles, Group Policy, and overall directory health.

• Design and support Conditional Access, MFA, passwordless authentication, and identity security controls aligned to Zero Trust principles.

• Manage Enterprise Applications, App Registrations, SSO integrations (SAML, OAuth, OIDC), SCIM provisioning, and access automation.

• Drive identity governance practices including RBAC, least-privilege access, access certifications, and integration with Saviynt.

• Automate identity operations using PowerShell, Microsoft Graph, and workflow automation platforms to improve efficiency and user experience.

  Messaging & Collaboration (Supporting Scope)

  • Administer Exchange Online, hybrid mail flow, and Microsoft Teams, including distribution lists, shared mailboxes, and transport rules.

    • Troubleshoot escalated issues related to mail delivery, Outlook, calendaring, and their integration with identity services.

      Operations, Reliability, and Incident Management

      • Own resolution of complex incidents and service requests through ITSM platforms (e.g., ServiceNow), ensuring timely communication and adherence to SLAs.
        • Lead or participate in on-call rotation and major incident response as a senior escalation point.

          • Drive root cause analysis and problem management, translating recurring issues into permanent fixes and system improvements.

            Automation and AI-Driven Process Improvement

            • Design and maintain PowerShell scripts and automation workflows (including Microsoft Graph API) that streamline identity and access operations end-to-end.
              • Champion an automation-first approach, identifying manual processes across identity platform operations that can be eliminated or self-serviced.
                • Leverage AI-powered tools such as Microsoft Copilot, scripting assistants, and workflow automation platforms to accelerate troubleshooting, generate scripts, improve documentation, and surface operational insights.

                  • Apply AI to enhance identity governance activities such as access reviews, anomaly detection, and reporting.

                    User Experience and Continuous Improvement

                    • Partner with service desk, endpoint, and security teams to resolve identity and access issues and elevate the overall user experience.
                      • Analyze recurring access and authentication trends; build knowledge base content and self-service capabilities to reduce ticket volume.
                        • Mentor junior team members on identity concepts, tooling, and troubleshooting methodology. ","

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