System Engineer (Inhouse/L1-2 Support), 35K

Overview

Our client is a well-established MNC company and they are looking for a hands-on System Engineer to provide day-to-day IT support for internal. This role is ideal for someone who enjoys solving technical problems, helping users, and building practical infrastructure knowledge in a supportive regional IT environment.

You will be the key local IT contact for local users, providing L1-L2 support across devices, systems, networks, and meeting-room technology. You will also work closely with regional IT teams to resolve more complex issues and support ongoing projects.

Responsibilities

• Provide L1-L2 technical support to Hong Kong office users, both on-site and remotely.
• Set up, maintain and troubleshoot laptops, desktops, printers, mobile devices, video-conferencing equipment and standard business applications.
• Support user access, account administration, software installation and general IT requests.
• Troubleshoot hardware, software, network, Wi-Fi and connectivity issues.
• Assist with LAN, WAN and wireless-network support, including basic router, switch and firewall troubleshooting.
• Log, track and resolve incidents and service requests through the ticketing system.
• Maintain accurate IT asset, hardware and software inventory records.
• Support office IT moves, new-user onboarding, equipment replacement and other local IT projects.
• Work with regional IT teams on escalated incidents, infrastructure changes and improvement initiatives.
• Share clear updates with users and provide simple guidance to help them resolve common issues.

Requirements

• Bachelor Degree Holders in Computer Science, Information Technology, or related disciplines.
• Around 2-4 years of IT support, desktop support, systems support or infrastructure-support experience.
• Familiar with Windows environments, Microsoft Office / Microsoft 365, user devices and common hardware/software troubleshooting.
• Basic knowledge of networking, including LAN, WAN, Wi-Fi, routers, switches and VPN connectivity.
• Experience using an IT ticketing system, such as ServiceNow, is an advantage.
• Organised, proactive and comfortable managing multiple support requests.
• A positive, practical and service-minded attitude is essential.
• Willingness to learn, ask questions and grow into broader systems and infrastructure responsibilities.
• Good communication skills in Cantonese, English and Mandarin, with the ability to work with both local users and regional colleagues.

Click "Apply Now" to apply for this position or call Sharon Tsu at [+852 3180 4950](tel:+852 3180 4950) for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.