SYSTEM ENGINEER – IT Service Management (Ref: SE-ITSM/SL)

Our client is a well-known and reputable enterprise with well-established IT division over a hundred staff in Hong Kong, and they are currently seeking an experienced System Engineer to join their IT Infrastructure team, responsible for handling IT Service Management (ITSM) with internal cloud database.  Ideal applicants should have all-rounded Linux experience in system implementation, administration and support, as well as practical experience in ITSM.

Responsibilities:

• Check system and server healthiness and performance on daily basis
• Perform system and database monitoring and tuning, system administration and support
• Perform system upgrade or enhancements
• Troubleshoot system incidents and is responsible for problem diagnostics and escalation to vendors

Requirements:

• Degree holder in Information Technology or related disciplines
• Minimum six (6) years of solid experience in system implementation, administration and support in Linux
• Practical experience in IT Service Management is a must; such as ServiceNow (will be a plus), Atlassian JSM, BMC Helix ITSM or etc.

For all applications, kindly send us your updated CV quoting reference SE-ITSM/SL