System Engineer - L2 （Infrastructure）

Job Descriptions:

• Provide L2 support for Windows servers and database environments, ensuring high availability and performance.
• Troubleshoot and resolve authentication or certificate management related topics.
• Support release activities together with our stakeholders.
• Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.
• Must respond to Customers’ concerns and complaints in an adequate manner.
• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.
• Troubleshooting, Incident Management & Resolution.
• Work to comply with SLA and OLA
• Responsible in POC preparation, Installation & Testing
• Responsible for UAT, trouble shooting, support & maintenance

Job Requirements:

• Minimum Diploma/Degree or other equivalent in Computer Science or related field.
• At least 3-5 years of support experience
• At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure
• A strong interest in working information technology environments.
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Experience with Cisco network devices (switches, routers).
• Preferably have the ability to speak and write in Mandarin, English & Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

It would be added advantages:

• Microsoft Solution (e.g, Azure, Microsoft 365, Active Directory, Hyper-V, Exchange, SQL, AWS)
• COMPTIA Certification
• ITIL Certification
• Backup and Recovery Solution (e.g. Veeam, CommVault, Cohesity)