System Engineer- Linux/Storage

Job Summary

We are seeking a skilled Systems Engineer Linux & Storage to join our Global Capability Center (GCC) support team. The role owns Linux infrastructure and enterprise storage environments end-to-end from proactive monitoring and automation through root cause analysis and continuous improvement – ensuring high availability, performance, and reliability of client systems. This is an operational engineering role, not a pure support function: the engineer is expected to reduce recurring issues through automation, drive standardization, and continuously improve operational practices. The candidate will act as a shift lead and primary escalation point for complex Linux and Storage incidents, driving resolution and supporting critical production environments. The primary profile we are targeting is a strong, hands-on Linux engineer with solid automation/scripting ability and practical SAN/NAS/backup experience – not necessarily SME-level depth across every storage and backup platform.

Key Responsibilities

Linux Administration

• Administer, monitor, and troubleshoot enterprise Linux environments (RHEL, CentOS, Oracle Linux, Ubuntu).
• Perform OS installation, configuration, patching, upgrades, and hardening activities.
• Manage user accounts, permissions, file systems, services, kernel parameters, and performance tuning.
• Troubleshoot system issues related to CPU, memory, storage, networking, and application performance.
• Troubleshoot cross-domain issues spanning Linux, storage, virtualization, network, and application dependencies to isolate true root cause.
• Manage packages and repositories using patch/repository management tooling (e.g., Satellite, Spacewalk, YUM/DNF/APT repos).
• Use Git/version control for scripts, automation content, and configuration management.

Automation & Scripting

• Drive automation as a core responsibility, not an optional add-on – with strong hands-on Shell/Bash scripting and Ansible for configuration management, patching, and repetitive operational tasks.
• Build and maintain Ansible playbooks/roles for provisioning, patching, hardening, and routine operational workflows.
• Python scripting is a desirable addition for extending automation and tooling capabilities.
• Apply an automation/AI mindset – proactively using modern AI-assisted tools for scripting, troubleshooting, log analysis, and documentation to improve speed and quality of resolution.
• Identify recurring issues and build automated, permanent fixes to reduce repeat incidents and manual effort.

Storage Administration

• Manage and support enterprise SAN/NAS storage platforms with meaningful, hands-on experience – deep expertise across every storage vendor/product is not required.
• Provision storage, create and manage LUNs, storage pools, RAID groups, volumes, and snapshots.
• Monitor storage capacity, utilization, performance, and availability.
• Troubleshoot storage connectivity issues involving Fibre Channel (FC), iSCSI, multipathing, and zoning.
• Support storage migrations and expansion activities.

Backup & Recovery

• Administer enterprise backup solutions such as Veritas NetBackup, Commvault, Veeam, or similar, with practical hands-on experience on at least one major platform.
• Perform backup monitoring, restoration requests, disaster recovery validations, and troubleshooting.
• Ensure compliance with backup policies and recovery objectives.

Security, Patching & Compliance

• Own the end-to-end patching lifecycle – planning, testing, scheduling, and execution – across Linux estates.
• Drive vulnerability remediation in coordination with security teams, tracking findings through to closure within SLA.
• Implement and maintain security hardening baselines and compliance standards (e.g., CIS benchmarks) across Linux systems.
• Support audit and compliance reporting for patch and vulnerability status.

Operational Engineering & Continuous Improvement

• Proactively monitor systems and storage to identify risks and degradation before they cause incidents.
• Lead root cause analysis (RCA) for critical incidents and drive permanent, automated fixes rather than workarounds.
• Track and reduce recurring issues through problem management and process improvement.
• Continuously improve monitoring, automation, and operational runbooks to raise efficiency and reliability.

Incident & Operations Support

• Act as Shift Lead for Linux/Storage operations and support teams.
• Lead complex incident triage, root cause analysis, and resolution activities.
• Coordinate with cross-functional teams, vendors, and customers during major incidents.
• Participate in on-call support and rotational shift schedules.
• Prepare incident reports, technical documentation, SOPs, and knowledge articles.

Required Skills

Linux

• Strong expertise in:
• Red Hat Enterprise Linux (RHEL)
• CentOS / Oracle Linux / Ubuntu
• System performance tuning
• Filesystem management (XFS, EXT4, LVM)
• Patch and repository management tooling

Automation & Scripting

• Hands-on experience with:
• Shell/Bash scripting (required, hands-on)
• Ansible for configuration management and automation (required, hands-on)
• Git/version control for scripts and automation content
• Python scripting (desirable)

Storage

• Hands-on, practical experience with:
• SAN & NAS technologies
• Fibre Channel and iSCSI environments
• Storage provisioning and capacity management
• Exposure to one or more platforms such as EMC Dell, NetApp, Hitachi, IBM, or Pure Storage (broad multi-vendor SME depth not required)

Backup

• Practical experience with at least one enterprise backup tool:
• Veritas NetBackup
• Commvault
• Veeam
• Backup Exec (preferred)

Security & Compliance

• Working knowledge of patching, vulnerability remediation workflows, and security hardening practices.
• Familiarity with compliance frameworks/benchmarks (e.g., CIS) for Linux systems.

Additional Skills

• Understanding of ITIL processes (Incident, Problem, Change Management).
• Experience supporting large-scale enterprise production environments with shift/on-call responsibilities.
• Strong analytical, troubleshooting, and communication skills.
• Experience leading technical bridge calls and handling critical incidents.
• Comfortable using AI-assisted tools to speed up scripting, troubleshooting, log analysis, and documentation.

Preferred Qualifications

• Relevant certifications are highly desirable:
• RHCSA / RHCE
• Red Hat Specialist Certifications
• NetApp, Dell EMC, or Storage Vendor Certifications
• ITIL Foundation
• Working knowledge/exposure to Docker and Kubernetes.
• Exposure to Linux integration with Active Directory (SSSD, Kerberos, keytabs).

Success Profile

• Acts as the primary technical resource for Linux and Storage escalations.
• Independently handles critical production incidents.
• Drives automation and process improvement to reduce manual effort and recurring issues.
• Provides mentoring and guidance to junior engineers.
• Demonstrates strong ownership, customer focus, and operational excellence.