System Engineer NC

As a System Engineer, you are responsible for providing support to our web-based mission application and its customers. This software product is a full life cycle software suite that provides audio & video ingest, storage, query, playback, analysis, and transcription features. Our application is used by national and tactical analysts on small systems (laptops) and large systems (server farms). You will be working with technologies including Amazon Web Services / VMs, Kubernetes, Docker, Grafana, Kabana, GitLab CI/CD, Jira, and Confluence.

Responsibilities:
Support the DevOps team in testing and troubleshooting our web application

Collaborate with operations and development teams to identify testing needs and develop test plans

Triage reported operational issues

Monitor Tier 1 application health and status metrics

Report issues detected during testing or system usage via the ticketing system

Perform system and application installations and upgrades

Provide operational support and/or training to users

Monitor and respond to application-related Jira Service Desk tickets

Occasionally respond to mission-critical after-hours calls

Participate in minor CONUS/OCONUS travel (~1–2 times per year)

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Required Skills

10 years of experience with a Bachelor’s Degree in a technical discipline or 14 years without the degree

Experience with GitLab and CI/CD pipelines

Experience working in Linux environments (RHEL 8/9, Rocky 8/9)

Experience with Grafana

Experience with Jira and Confluence

Experience providing customer support through Jira Service Desk

Active TS/SCI security clearance with a current polygraph is required

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Desired Skills

Familiarity with scripting languages (Bash, Python, Ruby)

Familiarity with containerized applications, specifically using Docker/Kubernetes

Familiarity with BDD testing frameworks (Cucumber, Spock, Behave)

Familiarity with automated configuration management tools (Ansible, Salt, Puppet)

Experience with ElasticSearch and Kibana

Experience with HCI/AWS Cloud services

Experience with STE/STN & OS hardening

Experience with IT Instances Authoritative Data Source (ADS)

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Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

Health Insurance to ensure you and your family stay healthy and well.

Dental and Vision Insurance for preventive and routine care.

Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.

Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.

Paid Parental Leave for new parents to focus on family.

Tuition Reimbursement to support your professional growth and education.

A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $182,000 - $208,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.

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About CyberCore Technologies

With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.