System Engineer / Network Engineer

About the role

Act as post-sales engineer for system infrastructure solutions. Provide onsite hardware / software installation, configuration, phone consultation, troubleshooting, ongoing support services to customer. Provide professional services, according to the scope defined by presales / senior teammates, to customers. Provide consultation & ongoing support, according to the scope defined in maintenance plan, to customers.

Key responsibilities

• Provide onsite hardware / software installation, configuration, phone consultation, troubleshooting, ongoing support services to customer
• Provide professional services, according to the scope defined by presales / senior teammates, to customers
• Provide consultation & ongoing support, according to the scope defined in maintenance plan, to customers
• Negotiate with & convince customers in good faith if discrepancy arises
• Resolve technical issues raised up by customers
• Escalate issues to upstream vendors if needed
• Work as coordinator or moderator among customers, sales and upstream vendor
• Work with sales and technical teammates as a project team
• Work for projects, that may come with tight schedule & deadline
• May work overtime and in public holidays

About you

• Candidate with greater experience may be considered as senior engineer, who may take care of presales case or project management