System Engineer Support

Role: System Support Engineer

Location: Luxembourg

Note: Only EU Citizen

Requirements:

• Minimum 4 years of experience in IT operations, managing containerized, virtualized, and/or physical Linux-based infrastructure in large-scale environments (enterprise, governmental, or supranational)
• At least 2 years of hands-on experience administering and supporting Splunk environments in production.
• Dutch or French: Full professional / native proficiency + English: Professional working proficiency
• Ability to onboard and maintain data sources using Universal Forwarders, Heavy Forwarders, apps, add-ons, and standard ingestion methods.
• Practical knowledge of SPL for searches, dashboards, reports, alerts, field extraction, and operational troubleshooting.
• Experience monitoring Splunk platform health, investigating ingestion and search issues, and performing routine administration under established standards and procedures.

Working understanding of:

• Indexes, sourcetypes, parsing, data retention, and role-based access concepts
• Metrics collection, log aggregation, dashboards, and alerting strategies
• Event correlation, basic anomaly investigation, and performance baselining
• Using Splunk to support incident detection, diagnosis, and reduction of MTTD/MTTR
• Able to implement defined solutions independently, document changes, and escalate complex architecture or performance issues to senior engineers when required.
• End-to-end lifecycle management of Red Hat Enterprise Linux (or equivalent) environments
• Experience with enterprise tooling, including:
• Red Hat Satellite 6.x (provisioning, patching, lifecycle management)
• System performance tuning, troubleshooting, and OS-level diagnostics
• Strong experience with Ansible Automation Platform (playbooks, roles, automation workflows)
• Familiarity with Infrastructure-as-Code principles and pipeline integration
• Experience integrating automation with monitoring and operational workflows
• Practical experience with Git-based workflows (GitLab, Azure DevOps, or similar)
• Understanding of CI/CD pipelines for infrastructure and configuration deployment
• Experience with Red Hat container ecosystem, including:
• Podman / OCI containers
• Understanding of container monitoring and lifecycle operations
• Experience working within structured ITIL-aligned processes:
• Incident, problem, and change management
• Service request handling
• Strong focus on monitoring-driven operations, diagnostics, and forensics
• Dutch or French: Full professional / native proficiency
• English: Professional working proficiency
• Exposure to hardware lifecycle management (server, firmware updates, lifecycle planning)
• Experience with VMware-based virtual environments
• Familiarity with NetApp storage systems
• Experience with endpoint detection and protection tools:
• Trend Micro Deep Security, ClamAV, or equivalent
• Understanding of integrating security signals into monitoring/alerting pipelines
• Basic operational knowledge of network/security platforms:
• Palo Alto, Check Point, F5, InfoBlox
• Ability to correlate infrastructure and network events for incident analysis
• Solid scripting skills in Bash and/or Python
• Ability to develop automation for monitoring, remediation, and reporting
• Experience with vendor coordination, support processes, and licensing management