System Engineer (Windows Platform)

Job Summary

KTCS is seeking a highly motivated and experienced System Engineer (Windows Platform) to support, maintain, and enhance our enterprise infrastructure environment. The successful candidate will be responsible for managing Windows-based systems, ensuring platform availability, security compliance, operational stability, and supporting business-critical applications in a 24x7 enterprise environment.

This role requires strong technical expertise in Microsoft technologies, virtualization platforms, cloud infrastructure, troubleshooting, and automation to ensure reliable and secure IT operations.

Key Responsibilities

Infrastructure Administration

• Install, configure, administer, and maintain Windows Server platforms and related infrastructure services.
• Manage and support Microsoft Active Directory, Group Policy (GPO), DNS, DHCP, File Services, and Certificate Services.
• Maintain system performance, availability, and reliability to meet service-level objectives.
• Perform system upgrades, patch management, and lifecycle management activities.

Platform Operations & Support

• Monitor production systems and proactively identify potential issues.
• Perform incident, problem, and change management activities.
• Conduct root cause analysis (RCA) and implement corrective actions.
• Support 24x7 business-critical platforms and participate in on-call support when required.
• Ensure timely resolution of operational incidents and service requests.

Virtualization & Cloud

• Administer and support virtualization platforms such as VMware vSphere, Hyper-V, or equivalent technologies.
• Support cloud platforms including Microsoft Azure and hybrid infrastructure environments.
• Participate in infrastructure migration, system refresh, and modernization projects.

Security & Compliance

• Implement security hardening and compliance controls across Windows platforms.
• Perform vulnerability remediation and security patch management.
• Support audit activities and ensure compliance with internal policies and regulatory requirements.
• Maintain baseline configurations and operational standards.

Backup & Disaster Recovery

• Manage backup and recovery processes.
• Support disaster recovery planning, testing, and execution.
• Ensure business continuity requirements are met.

Automation & Continuous Improvement

• Develop and maintain automation scripts using PowerShell or other scripting tools.
• Continuously enhance operational efficiency through process improvements and automation.
• Create and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.

Project Implementation

• Participate in infrastructure implementation projects and technology upgrades.
• Collaborate with cross-functional teams including Network, Security, Database, Application, and Cloud teams.
• Provide technical recommendations and support solution design activities.

Qualifications

Education

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, or related fields.

Experience

• Minimum 3–8 years of experience in Windows System Administration or Infrastructure Support.
• Experience supporting enterprise-scale environments is preferred.
• Experience in financial services, banking, or mission-critical environments will be an advantage.

Technical Skills

Required

• Microsoft Windows Server (2016/2019/2022)
• Active Directory Services
• DNS, DHCP, Group Policy
• Microsoft IIS
• PowerShell Scripting
• VMware vSphere or Hyper-V
• Storage and Backup Technologies
• System Monitoring Tools
• Microsoft Azure Fundamentals
• IT Infrastructure Troubleshooting

Preferred

• Microsoft Azure Administration
• Microsoft Entra ID (Azure AD)
• Microsoft System Center Suite
• Windows Clustering
• SQL Server Administration
• Veeam Backup
• Microsoft 365 Administration
• Infrastructure Automation Tools

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Soft Skills

• Strong analytical and problem-solving skills.
• Excellent troubleshooting capability.
• Ability to work effectively under pressure.
• Good communication and stakeholder management skills.
• Team-oriented mindset with strong customer service focus.
• Ability to learn new technologies and adapt to changing environments.