System Engineer/IT Officer/Administrator (O365/M365/Teams/Mobile Devices)

Our client is now looking for talent to join their team:

Job duties:

●      Complete telephone number migration via Microsoft Teams Enterprise voice;

●      Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;

●      Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;

●      Collaborate and troubleshoot with technical teammates for issue solution implementation;

●      Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;

●      Work with Microsoft support and telephone service provider on support cases.

●      Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports

●      Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.

●      Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.

●      Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents.

●      Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives.

Requirements:

l   Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related disciplines.

l   At least 1 year of O365 portal administration relevant experience, familiar with O365 and Teams is a must

l   Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.