System Enginner

The Role:
We are a looking for a proactive and details-oriented System Engineer to join our team. You will be responsible for delivering high-quality technical support, managing both client and internal server infrastructure, and supporting key IT projects. The ideal candidate will have strong hands-on experience in infrastructure support, including Microsoft 365 (O365) administration, Active Directory management, Next-Gen Firewalls, and Veeam backup solutions.

Key Responsibilities:

Client Support & Systems Administration

• Infrastructure Management: Deliver professional technical support for client server installation, configuration, patching, network, and storage systems, ensuring all SLAs are fulfilled.
• Identity & Cloud Administration: Manage, configure, and maintain Active Directory (AD) and Office 365 (M365) environments, including user provisioning, access control, and security policies.

Incident Management & Resolution

• Troubleshooting: Respond efficiently to incident cases, perform deep root-cause analysis, execute troubleshooting, and implement preventive measures to minimize future disruptions.

Project Delivery & Coordination

• Project Support: Support client-facing and internal IT projects, including infrastructure setup, system migrations, and vendor coordination.
• Technical Liaison: Act as the primary technical point of contact between clients, internal engineering teams, and external vendors.

Internal IT & Asset Management

• Internal Operations: Maintain, monitor, and patch internal server infrastructure while providing technical support to internal users.

Asset Tracking: Manage and track IT inventory, software licensing, and hardware assets.

Job Requirements:

Education & Experience

• Education: Diploma or above in Computer Science, Information Technology, or a related discipline.
• Experience: Minimum 3 years of hands-on infrastructure support experience.

Technical Skills

• Systems & Cloud: Proven practical experience with Active Directory (AD) and Office 365 (O365) management/administration.
• Next-Gen Firewalls: Practical experience configuring and managing Fortinet, Check Point, and Palo Alto environments.
• Networking Infrastructure: Hands-on experience with switches and networks (Cisco, TCP/IP, VPN).
• Data Protection: Strong familiarity with enterprise backup solutions, with specific hands-on experience in Veeam Backup & Replication highly preferred.

Competencies & Language

• Attributes: Self-motivated, highly responsible, detail-oriented, and able to work effectively under pressure both independently and as a team player.
• Languages: Fluency in written and spoken Cantonese, and Mandarin.

Immediate availability or a short notice period is a distinct advantage.

We Offer:

• 5-day work week
• Annual Leave start from 15 days per year
• Medical Insurance covering staff and dependents
• Life Insurance
• Dental Insurance
• Performance Bonus

We offer attractive salary and comprehensive fringe benefits to the right candidates. Please send your full resume, including employment history, present and expected salary and contact telephone number to us by clicking "Apply Now" or sending mail to Human Resources Department, N2N-AFE (Hong Kong) Limited, Unit 1907B-1910A, 19/F., One Harbourfront, 18 Tak Fung Street, Hunghom, Kowloon (8 mins walking distance from Whampoa MTR Station).