System Implementation Project Lead

Introduction

Retina Consultants of America is identifying and evaluating candidates for the position of System Implementation Project Lead. This position will report to the Director of System Operations. The System Implementation Project Lead role is a highly visible and challenging role that will help execute the vision of the company’s long-term and short-term strategy and become an integral member of a dynamic and experienced operational team.

Our Company

Retina Consultants of America (RCA) is bringing together national leaders in surgical and clinical care. This network comprises preeminent retina research specialists with the common goal of eradicating blindness caused by macular degeneration, diabetic retinopathy, and other retina diseases.

With over 2.3M annual patient visits, more than 315 physicians, and more than 295 locations, Retina Consultants of America (RCA) is the largest retina care provider in the nation.

Our Mission

Through RCA’s physician-centered practice management model, physicians continue to drive clinical care and practice culture, while benefiting from the business expertise, resources and sharing best practices.

RCA seeks to expand our mission by partnering with leading retina specialists who are passionate about delivering excellent patient care and participating in innovative research.

RCA has created a business model that enables retina specialists to retain autonomy and ownership, augmented by sharing best practices facilitated through the Medical Leadership Board and executive management support. Practices within the network will continue to drive all clinical decisions and remain highly involved in strategic operations.

Our Core Values

· Relentlessly Commit to our Patients, to the Practices We Serve and to Our Mission

· Embrace the Legacies of Our Partner Practices

· Strive for Continuous Improvement Through Education and Research

· Exude Compassion in All We Do

Position Overview

The System Implementation Project Lead is responsible for managing and overseeing implementations of new EHR/PM systems and ancillary products simultaneously across multiple practices within the platform. They will collaborate with key stakeholders, practice RCM and Clinical leaders, and other departments within the company to ensure that all key project milestones and timelines are achieved. The System Implementation Project Lead role requires comprehensive knowledge of physician revenue cycle management and clinical workflows to successfully lead implementations, align operational and clinical processes, and drive performance improvement. The ideal candidate demonstrates attention to detail, accountability, accuracy, sound business judgment, and the ability to balance organizational goals with the needs of providers, staff, and patients.

Essential Duties and Responsibilities

Project Leadership & Execution

• Lead implementation projects for clinical and operational systems, including EHR, Practice Management, patient engagement, and other healthcare technology platforms.
• Develop and manage project plans, timelines, resources, budgets, and deliverables.
• Monitor project progress, mitigate risks, and ensure successful on-time, in-scope project completion.
• Facilitate project meetings, status reporting, and executive communications.

Cross-Functional Collaboration

• Partner with clinical, operational, revenue cycle, and IT teams to support system implementations and workflow optimization.
• Coordinate activities impacting scheduling, registration, documentation, billing, coding, collections, and reporting.
• Serve as the primary liaison between internal stakeholders and external vendors.
• Align implementation efforts with organizational, financial, and patient care objectives.

Change Management & System Adoption

• Oversee system testing, validation, go-live readiness, and post-implementation stabilization.
• Support training and change management initiatives to drive user adoption and operational success.
• Facilitate issue resolution and continuous process improvement.

Vendor & Compliance Management

• Manage vendor relationships, project deliverables, and implementation timelines.
• Ensure compliance with regulatory, privacy, and security requirements.
• Track implementation metrics and measure outcomes against established goals.

Knowledge, Skills, Abilities

• Ability to direct and lead multiple projects concurrently.
• Knowledgeable in defining approach and resource requirements for projects.
• Strong organizational, customer service, interpersonal, facilitation, communication, and time management skills
• Outstanding poise in a fast-paced business environment
• Ability to work both independently and in a team setting.

Education and Experience

• Bachelor’s degree (preference Project Management or Healthcare Administration) and/or 5 years of physician practice experience
• Minimum of 5 years’ experience in Project Management or Lead Position
• Experience in providing cross-functional support for a corporate team.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Proficient in Microsoft Outlook
• Proficient in Monday.com
• Experience and ability to navigate practice EHR PM systems and RCM/data reporting tools (Nextech, NextGen, Tableau, DOMO experience, a plus)

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Have you implemented Nextech Practice Plus - Practice Management System?

Work Location: Remote