System Integration Engineer

SUMMARY

The client is looking for someone to perform installation, commissioning, configuration, integration, acceptance testing & migration activities. Engineers work in a dynamic customer facing environment, remotely or at customer locations. This position involves working across the portfolio of products to deliver customer solutions with a focus on network and service integration. The role requires strong investigation and proactive problem-solving skills to drive solutions through to system validation and customer acceptance.

POSITION RESPONSIBILITIES

• Complete all projects as per the defined SoW (Statement of Work) within the budget.
• Support & deliver Network Implementation Services to drive Customer Acceptance of deployed hardware & functionality on Ribbon product. Mainly RAMP, PSX, SBC
• Understand Network design and the associated configurations.
• Delivery of quality services to meet customer requirements.
• Ribbon Software installation, commissioning and execution of test plans.
• Creation and execution of action plans, workarounds & MOPs for custom activities collaborating with Global internal design, SVT and support teams.
• Develop the high-level network methodology - technical requirements / risk analysis.
• Effective and concise Technical Report writing for both internal and external organisations.
• Proven communication skills increasing Customer trust and personal consideration.
• Relationship building & interaction across internal & external organisations.
• Drive issue resolution
• Effectively adaptable and flexible to an ever changing & evolving environment.
• Work independently
• May be required to work off normal business hours

EDUCATION AND EXPERIENCE

• Excellent spoken and written English.
• Bachelor’s degree in in Telecommunications or Technical discipline.
• Above 10 years of work experience in Technical roles in Telecommunication.
• Strong knowledge of the Unified Communications industry environment and Ribbon products such as SBC, PSX, RAMP
• Linux Operating Systems and LAN/WAN Networking skills are mandatory.
• Advanced Knowledge of VoIP, IP and SIP protocols, Wireshark, tcpdump are also required for the job.
• Knowledge of OpenShift & CNe architecture will be a plus
• Knowledge of Scripting Programming languages (python, perl, PHP) and programming skills on APIs are considered a plus.
• Ability to take a project or task from inception to completion understanding when to escalate and strong problem analysis skills.
• Ability to work in a time critical environment is required and comfortable working independently.
• Organizational and time management skills.
• Solid written and verbal communications skills, as well as a track record working with other teams.