System Operation (on-site)

Company Overview Vascomm is a technology company committed to delivering BRIGHT solutions for business. We have established strategic partnerships with leading telecommunication companies and banks to design and develop branchless banking platforms, server-based e-money systems, and internal enterprise information systems. Our solutions empower various business sectors to scale and expand their market reach across cities throughout Indonesia.

Role Overview The System Operation role is responsible for ensuring the reliability, availability, and optimal performance of company's systems and infrastructure through daily operational monitoring and on-site support. This position plays a critical role in maintaining system stability, responding to incidents, and supporting application and infrastructure operations in a production environment.

Responsibilities

• Provisioning, configuring, and maintaining servers (Linux/Windows), web servers (NGINX/Apache), PHP‑FPM/NodeJS.
• Database administration (Percona XtraDB/Galera, PostgreSQL, MongoDB): backup/restore, tuning, replication/clustering.
• Patching, hardening, resource monitoring, and L2/L3 incident handling.
• Routine job automation (Ansible/Shell) and runbook documentation.
• Collaboration with Release Engineers on application deployment, rollback, and availability.

Requirement

• Hands-on experience with system and database backup/restore, performance troubleshooting, and monitoring tools (Prometheus, Grafana, Zabbix, or equivalent).
• Familiarity with container technologies (Docker); basic knowledge of Kubernetes is a plus.
• Experience using cloud service providers such as AWS, Alibaba Cloud, or equivalent.
• Willingness to learn and understand application workflows and system architecture.
• Strong problem-solving skills, attention to detail, and a high sense of ownership.
• Scripting skills (Bash and/or Python) with an observability-oriented mindset.
• Effective communication and cross-team collaboration skills.