System Resolution Officer (System Analyst, Bangna Office)

Job Purpose

This role is responsible for supporting system development, enhancement, and issue resolution related to the Collections function. The position works closely with business users, IT teams, and vendors to gather requirements, improve operational processes, and ensure systems operate efficiently while complying with regulatory requirements.

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Key Responsibilities

• Gather, analyze, and document Business Requirements related to Collections systems and regulatory impacts.
• Facilitate requirement gathering sessions with business users, IT teams, and relevant stakeholders to support system development projects.
• Perform Gap Analysis by comparing current processes (As-Is) and future processes (To-Be) to identify system enhancement opportunities.
• Coordinate with internal teams, IT, and external vendors to identify suitable solutions and ensure timely project delivery.
• Review and validate user requirements and provide recommendations to improve feasibility and process efficiency.
• Prepare batch processing plans, test scenarios, and UAT (User Acceptance Testing) scripts to ensure systems meet business requirements.
• Support troubleshooting and resolution of BAU (Business-As-Usual) system issues in collaboration with IT and users.
• Monitor and control project implementation to ensure delivery timelines and business expectations are met.
• Investigate reported system issues and coordinate with relevant teams to implement solutions.
• Support additional assignments as required.

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Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or related fields.
• Minimum 2–3 years of experience as an IT Business Analyst, System Analyst, or related role.
• Experience in Business Requirement gathering, system enhancement projects, and UAT testing.
• Experience in Project Management or involvement in system implementation projects.
• Experience in Process Improvement or Lean Process initiatives is preferred.
• At least 2 years of experience working on projects within financial services, banking, or auto leasing industries is an advantage.