System Service Administrator (Supply Chain Solutions)

Reporting to the Manager, Biz & Admin, the System Service Administrator (SSA) is responsible for delivering professional, high-quality customer support by responding to product and service enquiries via phone and email. The role includes coordinating on-site service arrangements, handling a wide range of customer support activities, and ensuring effective communication and collaboration between teams in Hong Kong and Mainland China.

Duties and Responsibilities:

• Handle customer enquiries and service requests via phone and email in a professional and timely manner.
• Provide high-quality customer support and ensure customer satisfaction.
• Investigate reported issues, identify root causes, and coordinate with relevant teams to ensure prompt resolution.
• Follow up on customer feedback, enquiries, and service requests, keeping customers informed of progress and outcomes.
• Coordinate customer-related services, including scheduling and arranging on-site support activities.
• Perform general administrative and clerical duties, including documentation and record maintenance.
• Participate in training programs and continuous improvement initiatives to enhance service quality and operational efficiency.
• Maintain effective communication and collaboration with internal teams in Hong Kong and Mainland China.

Job Specification:

• Bachelor's degree or above in any discipline. Degree-in-progress will be considered too.
• Minimum of 5 years' experience in customer service, helpdesk support, service desk, or a related customer-facing role.
• Strong team player with a positive, patient, and customer-oriented attitude.
• Excellent communication and interpersonal skills, with a professional telephone manner.
• Fluent in spoken and written English, Cantonese, and Mandarin.
• Sound knowledge of PC operating systems, computer hardware, and common software applications.
• Strong problem-solving skills and the ability to work independently under pressure.
• Well-organized, detail-oriented, and capable of handling multiple tasks simultaneously.

We offer fringe benefits including 5-day work week, medical insurance, double pay, discretionary bonus and good career prospects. Interested parties, please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11/F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong or by fax : 25•••680.

Personal data provided by job applicants will be used strictly in accordance with Tradelink's Personal Data Collection Policy for Recruitment, a copy of which is available at http://www.tradelink.com.hk