System Software Support L2 Professional

Job highlights

• . Bachelors degree in Computer Science,Information Technology,or related field
• Proven experience in system software support with a focus on L2 support

We are looking for a highly skilled and experienced System Software Support L2 professional to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong background in system software support and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and troubleshoot complex system issues.
• Collaborate with cross-functional teams to resolve problems and enhance system performance.
• Develop and implement solutions to improve system efficiency and reliability.
• Conduct thorough analysis of system logs and debug code to identify root causes of issues.
• Create detailed documentation of troubleshooting steps and resolutions.
• Participate in on-call rotations for 24/7 support of critical systems.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in system software support with a focus on L2 support.
• Strong knowledge of operating systems, networking protocols, and software development principles.
• Excellent problem-solving skills and the ability to analyze complex issues and develop creative solutions.
• Effective communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

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