System Solutions Engineer

System Solutions Engineer

Job Responsibilities:

• Design and implement complex IT infrastructure solutions based on customer requirements.

• Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.

• Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers.

• Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.

• Perform on-site installations, repairs, and maintenance of hardware and software products.

• Communicate with customers to understand their technical issues and provide timely and effective solutions.

• Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.

• Collaborate with internal teams to escalate and resolve complex technical issues.

• Stay up-to-date with the latest technologies and industry trends to ensure AMAX remains competitive in the market.

Requirements

What we are looking for:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.

• Experience with serve products, CPU/GPU, storage, and networking.

• Knowledge of the latest x86 server architectures.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively in a team environment.

• Experience in the server industry.

• Preferred Qualifications: Linux skill and scripting language ability.