System Support Analyst

We are seeking a Technical Systems Analyst to support and enhance business applications within a commodity trading and financial environment. This role will work closely with business users and technical teams to analyze processes, document requirements, test system functionality, and provide ongoing application support.

The ideal candidate will have experience with Commodity Trading and Risk Management (CTRM) systems and/or financial accounting, along with strong business analysis, software quality assurance, and SQL skills.

Key Responsibilities:

• Analyze existing business processes and identify opportunities to improve, streamline, or automate workflows.
• Gather, define, and document business and system requirements.
• Create and maintain business process documentation, workflows, functional requirements, and system procedures.
• Support the implementation, enhancement, and ongoing maintenance of CTRM applications and related business systems.
• Develop test plans, test cases, and test scenarios for application enhancements and system changes.
• Perform functional, integration, regression, and user acceptance testing.
• Investigate application issues and partner with technical teams to identify root causes and implement solutions.
• Provide ongoing application support to business users within trading, risk management, and/or financial accounting functions.
• Use SQL and database query tools to research issues, validate data, troubleshoot system behavior, and support reporting needs.
• Serve as a liaison between business stakeholders, application development teams, QA resources, and other IT teams.
• Assist with application upgrades, implementations, integrations, and process improvement initiatives.

Required Qualifications:

• 3+ years of experience in business process analysis, business systems analysis, and/or software quality assurance.
• Experience designing, defining, documenting, or streamlining business processes and workflows.
• Experience testing and supporting enterprise business applications.
• Experience working within a commodity trading, energy trading, financial, or accounting environment.
• Working knowledge of database query tools and SQL coding.
• Strong analytical and problem-solving abilities.
• Ability to translate business requirements into functional and technical requirements.
• Strong written and verbal communication skills with the ability to work effectively across business and technical teams.

Preferred Qualifications:

• Direct experience supporting or implementing a CTRM platform.
• Direct experience with 3Rivers or similar CTRM products.
• Understanding of commodity trading processes, trade lifecycle, risk management, settlements, and accounting.
• Experience supporting application implementations, upgrades, or system integration projects.
• Experience working with databases and performing data validation through SQL.
• Familiarity with QA methodologies, test management, defect tracking, and user acceptance testing.