System Support Analyst

"Insurance System Configurator"

This position is a little different from a normal Business Analyst, Tester, or Insurance Administrator role. The key is finding someone who understands insurance products AND has hands-on experience configuring those products in a policy administration system .

The candidate then needs to understand the insurance rules and configure those rules into the insurance system .

Key responsibilities

• Configure and maintain insurance products, including benefits, cover options, eligibility criteria, rates, premiums, fees, commissions and applicable business rules.
• Translate product specifications, policy wording, rate tables and agreed requirements into accurate system configuration.
• Understand how product configuration affects quotations, policy administration, premium collections, claims, reporting and financial transactions.
• Analyze insurance data, identify inconsistencies or missing information, and clarify requirements with business.
• Test configured products using representative scenarios, including premium calculations, benefit limits, and policy changes.
• Investigate issues and distinguish between configuration errors, data problems and software defects.
• Support demonstrations, UAT and the resolution of configuration queries.
• Work closely with functional, core development, testing and data migration teams.

Essential knowledge and skills

• Insurance knowledge (life insurance is a priority at this stage)
• Strong practical understanding of insurance products and policy administration.
• Understanding of the policy lifecycle, including quotations, new business, underwriting, endorsements, renewals, cancellations, lapses and claims, reinsurance treaties and facultative.
• Ability to interpret policy wording, product rules, underwriting requirements and rating structures.
• Understanding of premiums, benefits, cover limits, exclusions, waiting periods, fees and commissions.

Insurance data

• Ability to understand the relationships between policyholders, insured persons, policies, covers, benefits, premiums and transactions, brokers and commissions.
• Experience working with insurance data, rate tables and product specifications.
• Strong analytical skills, with the ability to identify data quality issues and assess their effect on system behavior.
• Good Excel skills for analyzing data and checking calculations.

Technical and configuration skills

• Experience configuring a policy administration system.
• Ability to translate business requirements into structured system parameters, rules and settings.
• Understanding of databases, data structures and how configuration influences application behavior.
• Ability to work methodically through configuration, testing and troubleshooting.
• Ability to learn a new application and became effective in its configuration tools.

Personal attributes

• High attention to detail and accuracy.
• Strong problem-solving skills and logical thinking.
• Clear communication with both business and technical (core development) teams.
• Ability to document work, manage priorities and take ownership of tasks.

Desirable experience

• SQL skills for querying and validating data.
• Familiarity with JIRA for managing requirements and changes.

Suitable candidate backgrounds

Candidates may currently work as insurance system configurators, product implementation analysts, technical business analysts or insurance systems analysts, provided they have practical configuration experience and strong insurance knowledge.