SYSTEM SUPPORT ANALYST - ON SITE

Hiring Department

Division of Information Technology

Job Description

• Provide end user hardware device support by: serving as an information resource related to various device and peripheral systems, including PC, Mac, Linux, and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.

• Provide local area network support by: investigating, determining severity, resolving, or appropriately escalating various LAN systems problems; troubleshooting network-related problems and compatibility of end-user device; and working with LAN engineers, network analysts, and systems administrators to assist in providing support and back up as required.

• Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for users if possible and when necessary.

• Provide training by: one-on-one training to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.

• Serve administrative duties by: creating, planning, testing, implementing and documenting projects to better serve users’ need; and consult with users regarding commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

• Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity: AD configurations, system management tools (SCCM and Casper), backup solutions, file storage, network functionality, hardware maintenance, and ITSM usage and escalation.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

High School diploma required. Minimum 1-2 Years of Higher Education experience. Experience with broad range of LAN and device knowledge skills and expansive knowledge of device/workstation hardware/software/operating systems.

Preferred Qualifications

MacOS and Windows OS fluency. Customer Service experience a Plus.

Anticipated Hiring Range

Salary Range: $15.00-$23.00 Commensurate with experience

Grade: GGS 007

University Title: Systems Support Analyst.

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.