System Support

Key Responsibilities

• Web Application Support: Provide tier-2/3 technical support for web applications, diagnosing performance bottlenecks, application errors, database issues, and API integration failures.
• Incident & Defect Management: Identify, reproduce, and resolve technical defects across development, testing, and production environments; coordinate with engineering teams for hotfixes.
• Cloud Migration Assistance: Assist development and infrastructure teams during application migration initiatives by understanding cloud deployment workflows, environment configurations, and rollback procedures.
• Monitoring & Maintenance: Monitor system health, application logs, and service performance to ensure high availability and stability post-migration.
• Documentation & Handover: Maintain standard operating procedures (SOPs), troubleshooting guides, deployment runbooks, and incident post-mortems.

Key Requirements

• Technical Support Experience: 3+ years of experience in technical support, application maintenance, or systems administration with a strong focus on web applications.
• Cloud Knowledge: Fundamental understanding of public cloud concepts (IaaS/PaaS) and cloud migration workflows. Hands-on or conceptual experience with Alibaba Cloud, AWS, Azure, or GCP.
• Core Web Technologies: Familiarity with web architecture, HTTP protocols, web servers, databases (SQL/NoSQL), and REST APIs.
• Troubleshooting Skills: Skilled in reading application logs, analyzing network/API requests, and tracing issues across front-end and back-end systems.
• Communication: Clear verbal and written communication skills to articulate technical issues and partner effectively with development and infrastructure teams. Cantonese is a must.