System Support Engineer (Client Management) (P1)

• Engineering role with strong client & stakeholder management exposure
• Oversee system performance, compliance & service delivery
• Be the key point of contact to resolve system and operational issues

Key Responsibilities

• Oversee the delivery, performance and lifecycle management of systems deployed to clients.
• Act as a key point of contact between clients, vendors and internal engineering/support teams.
• Coordinate and follow up on system issues, ensuring timely troubleshooting and resolution.
• Monitor system performance, KPIs and SLAs to ensure service requirements are met.
• Ensure compliance with applicable standards, policies, directives and quality requirements.
• Support asset, maintenance and lifecycle management, including hardware, software, spares and obsolescence.
• Coordinate cybersecurity requirements, including vulnerability tracking, mitigation and patch management.
• Support project activities including planning, resource coordination, progress monitoring and documentation.
• Ensure systems remain available, reliable and operationally ready.

Requirements

• Bachelor's Degree or Diploma in a relevant discipline with less than 3 years of relevant experience
• Strong stakeholder and client management skills.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.
• Good understanding of system management, governance, compliance and service delivery.
• Able to manage issues independently and coordinate effectively with multiple parties.
• Comfortable working in a dynamic, client-facing environment.

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Interested applicants are strongly encouraged to send in your resume for more details

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