System Support Engineer

We are looking for a highly skilled and experienced System Support Engineer to join our team at ARM InfoTech, with 35 years of experience in the IT Services & Consulting industry.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend process improvements.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving and analytical skills with attention to detail.
• Effective communication and interpersonal skills for working with diverse groups.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong knowledge of troubleshooting techniques and tools.
• Experience with incident management and problem resolution processes.