System Support Engineer (IT / Desktop Support) – Hybrid

Like solving tech problems face to face, not just from behind a ticket queue? Join INVAR Technologies as a System Support Engineer. You'll split your time between our Paramus, NJ office and our clients' sites, keeping their people productive and their systems running.

About INVAR Technologies

INVAR Technologies is a growing Managed IT and Cloud Solutions Provider serving small and mid-sized businesses. We're known for fast response, great service, and long-term client relationships. Our team is small enough that your work is noticed, and big enough that you'll learn from experienced engineers every day.

The Role

You'll be the friendly, reliable face of INVAR for our clients. Most of your week is based in our office, where you'll support users remotely and work on internal projects. You'll also head out to client sites at least 5–6 times a month, where you'll handle hands-on work on your own as the INVAR engineer on site. You'll also help us roll out AI-powered workflows and automation that make our whole team more efficient.

What You'll Do

• Provide friendly, professional desktop support to end users, onsite and remotely, working independently
• Be the hands on the ground for remote technicians: connect hardware, follow step-by-step instructions, and report back what you see
• Handle computer swaps and system upgrades
• Lead walkthroughs and assist with site surveys for network and equipment setups
• Set up printers, IP phones, and peripherals, and label and organize devices
• Gather technical details and communicate them clearly to the support team
• Document every visit with a short summary using our templates
• Contribute to internal improvement projects, including AI-powered workflows, process automation, and efficiency initiatives

What You Bring

• 1–2 years of help desk, desktop support, or IT support experience (MSP experience is a plus)
• Hands-on experience with Windows troubleshooting, setup, and imaging
• Working knowledge of Microsoft 365 user and mailbox basics
• Experience in a customer-facing role, with a calm, courteous approach under pressure
• Clear written and verbal communication; you document your work accurately
• Confident working independently at client sites: you own issues from start to finish and know when to escalate
• Reliable, detail-oriented, and comfortable learning new tools on the job
• Ability to travel to client sites across New Jersey and the New York area at least 5–6 times per month (typical visit hours 8am–4pm)
• Valid driver's license and reliable transportation (own vehicle or ride service)
• Degree or coursework in IT, Computer Science, or a related field, or equivalent experience

Nice to Have (Not Required)

• CompTIA A+, Network+, or Microsoft 365 certifications
• Networking basics: routers, switches, Wi-Fi
• ConnectWise, IT Glue, or similar PSA/RMM and documentation tools
• IP phone or camera systems
• Interest in using AI tools safely and responsibly to improve how work gets done

Compensation & Benefits

• Salary: $55,000 – $60,000 per year, based on qualifications
• Paid time off: Flexible PTO policy with up to 15 days in your first year and 30 days per year from your second year onward
• Holidays: Around 10 paid company holidays, plus your birthday off
• Mental health: One paid Mental Health Day off every month, in addition to your PTO
• Retirement: 401(k) plan
• Certifications: Exam costs reimbursed when you pass, plus bonuses of up to $1,000 for new certifications
• Referral rewards: Commission on new client contracts you refer, plus a bonus for referring new hires
• Travel: Mileage or ride costs reimbursed for client site visits

Why You'll Like It Here

• Real growth: Mentorship from experienced engineers and a clear path to grow into senior and specialist roles
• Variety: Work across many industries, client environments, and technologies
• Modern work: Hands-on exposure to AI, automation, and cloud tools
• Flexibility: A flexible in-office schedule with the variety of regular field work
• Team: A friendly, collaborative team that values learning and new ideas

How to Apply

Apply through this posting with your resume. A short note on the IT issue you're proudest of solving is welcome but optional. We review every application and aim to respond within 5–7 business days.

INVAR Technologies is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations are available throughout the hiring process on request.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person