System Support Manager

Purpose

Manage the support and maintenance of enterprise technology systems, ensuring reliable service delivery, operational stability, and timely resolution of technical issues.

Key Responsibilities

• Lead system support operations and daily service delivery.
• Ensure availability and performance of enterprise systems.
• Manage incidents, problems, and service requests.
• Coordinate system upgrades, patches, and maintenance activities.
• Collaborate with infrastructure, application, and business teams.
• Monitor service levels and operational KPIs.
• Maintain system documentation and operational procedures.
• Drive continuous service improvement initiatives.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7–10 years of experience in IT systems support or infrastructure operations.

Skills

• Systems administration
• IT service management
• Incident and problem management
• Service delivery
• Leadership
• Analytical thinking
• Communication
• Continuous improvement