System Support Specialist

Job Highlights

• Competitive salary package
• Career growth and development opportunities
• Work with leading technologies and enterprise systems
• Join a dynamic and collaborative team

About the Role

We are looking for detail-oriented and technically skilled Technical Support Specialists to join our growing team. In this role, you will provide technical support, investigate system issues, analyze data, and work closely with internal teams to ensure seamless operations and excellent service delivery.

This opportunity is ideal for candidates with strong troubleshooting abilities, experience working with databases, and proficiency in SQL.

Key Responsibilities

• Provide technical support for applications, systems, and end users.
• Investigate, troubleshoot, and resolve system-related issues in a timely manner.
• Utilize SQL queries to analyze, validate, and extract data for issue resolution and reporting.
• Monitor system performance and escalate critical incidents when necessary.
• Collaborate with cross-functional teams, including Operations, Development, and Infrastructure groups.
• Document incidents, root cause analyses, and resolution procedures.
• Ensure adherence to service level agreements (SLAs) and operational standards.
• Identify opportunities for process improvement and system optimization.
• Assist in testing, implementation, and deployment activities as needed.