System Support Specialist

Job Title: System Support Specialist

Job Location:

Tokyo, Japan

Gotemba, 412 0047

Japan

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary Nihon TetraPak is seeking an open-minded and highly motivated professional to strengthen its CIR System Support team.

We are looking for a System Support Associate who will provide technical consulting and expert support for Tetra Brik filling machine systems.

In this role, you will contribute to building organizational competence, managing transferred technical issues, and driving continuous system and equipment improvements based on performance data.

The position can be based in Gotemba or Tokyo, Japan.

What You Will Do As a System Support Associate, you will:

• Lead the deployment of next-generation filling machines in Japan and other markets
• Apply automation expertise and work as an ARA Expert
• Support installation projects with system-specific expertise, focusing on NPI and MC readiness
• Audit filling lines and drive performance improvement initiatives
• Perform troubleshooting and root cause analysis using established problem-solving methodologies
• Build and maintain strong technical networks at both regional and global levels
• Provide support and share expertise with TetraPak colleagues and Customer
• Support KA teams in business opportunity analysis
• Support field testing activities for CS and PS
• Identify technical issues and drive containment solutions
• Perform Technical Assistance Reporting, including QuTI-P, during all related activities

We believe you have

• A self-motivated attitude with a high degree of initiative
• +3 years of experience in installation, maintenance, and service work on A1/A3/E3 machine systems
• A strong customer-focused mindset
• Experience combining customer management with technical discussions and negotiations
• Good leadership skills
• The ability to mentor and coach peers
• Willingness to travel domestically within Japan and internationally
• Fluency in Japanese, both written and spoken
• Working-level technical English proficiency; candidates with a strong motivation to improve their English are welcome

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 30/11/2026. If you have any questions about your application, please contact Shun Aoki .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.