System Team Lead – Infrastructure Operations

Key Responsibilities
* Provide technical coordination and operational oversight for critical infrastructure services and activities, ensuring service continuity and resilience.
* Lead technical engagement with clients, stakeholders, vendors and cross-functional teams for infrastructure operations, projects and changes.
* Represent the infrastructure function in audits, compliance assessments and governance activities, ensuring required technical evidence and remediation are addressed.
* Provide technical support and coordination for CyberArk infrastructure, including Privileged Access Management (PAM) operations, troubleshooting, upgrades and migration activities.
* Support and coordinate CyberArk migration and infrastructure transformation initiatives, including technical planning, dependency assessment, implementation and validation.
* Coordinate patching, vulnerability remediation and infrastructure security compliance activities.
* Oversee asset, ITSM, lifecycle, inventory and warranty management to maintain infrastructure governance and operational accuracy.
* Ensure accurate and timely infrastructure, patch, asset, compliance and operational reporting.
* Collaborate with application, network, security and other technical teams to resolve complex incidents and deliver infrastructure initiatives.
* Provide technical oversight for assigned infrastructure platforms and services, ensuring operational stability, availability and continuous improvement.

Education
* Diploma or bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience.

Experience
* Strong hands-on experience managing Windows Server 2016/2019/2022 environments.
* Strong L3-level experience in Active Directory, DNS, DHCP and Group Policy.
* Proven experience in VMware/Nutanix administration, technology refresh and infrastructure migration.
* Experience supporting AWS, Commvault and enterprise NAS/storage environments.
* Experience with CyberArk Privileged Access Management (PAM) and supporting CyberArk operations, upgrades or migration activities.
* Experience in Data Centre operations, migration, consolidation or infrastructure transformation.
* Experience working in a regulated enterprise environment with audit and compliance requirements.
* Experience coordinating technical activities, supporting team members and handling client/stakeholder engagements.
* Previous experience in MIS Support/NOC operations is an advantage.

Certifications
* VMware Certified Professional (VCP) / current VMware Cloud Foundation certification preferred
* Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI) preferred; NCM-MCI is an advantage
* AWS Certified CloudOps Engineer - Associate or equivalent AWS infrastructure certification preferred
* ITIL Foundation preferred

Key Competencies
* Strong technical ownership and independent decision-making.
* Strong L3 troubleshooting, analytical and problem-solving skills.
* Ability to plan and lead complex infrastructure activities and migrations.
* Strong technical leadership, coordination and mentoring skills.
* Excellent client, stakeholder and communication skills.

Ability to manage critical activities effectively under pressure while maintaining service availability, security and ope