System/Network Engineer

JOB SUMMARY:

The System/Network Engineer will be part of our managed services team to help support small to medium sized businesses with all technology support needs. As a team member, you will be relied on to provide solutions, recommendations and help other team members to support, remediate, and recommend solutions and various technologies including but not limited to: Infrastructure, Domain Services, Network, Firewall’s, VPN solutions, Backup and Recovery platforms, Cyber security, Cloud environments, Remote tools, and any client specific applications.

RESPONSIBILITIES:

• Oversee and administer client’s network servers, network infrastructure, peripheral devices, and workstations remotely and onsite as needed.
• Implementation and Migration of new services, migrations to cloud services such as SharePoint and Azure, implementation of cyber security solutions such as MFA, MDR, Security Training platforms, Firewall solutions, SIEM, Endpoint protection, and other security solutions in stack.
• Manage and maintain our Remote Management and Monitoring solution including patching of all client systems, automation, alerts, best practices, etc.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, network, and workstations.
• Identify problems, troubleshoot, and implement resolutions to assist users.
• Support services for Microsoft related technologies: Windows Servers and Workstations Operating Systems, Microsoft 365, Email, SharePoint, OneDrive, Teams. Some support of Linux and MAC as needed.
• Perform Disaster Recovery functions for supported end clients.
• Maintain overall network health, performance and security of client networks and systems
• Monitor performance and maintain security of networks. Work with multiple hardware and software platforms.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
• Assess network performance. Sets up and observes network systems and peripherals. Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

WHAT WE LOOK FOR:

DEM360 is looking for individuals with qualities that meet our Core Values and help with the mission and vision of the organization. These qualities include the ability to:

• Improve customer service, perception, and satisfaction
• See problems and proactively solve them
• Consult clients and make recommendations based on DEM360’s recommended solutions and stack of services
• Provide a fast and efficient turnaround of customer requests
• Work in a team and communicate effectively
• Implement and service client needs within agreed service levels even if that means working after hours
• Go over and above when needed to ensure client needs are met to their satisfaction
• Document internal processes and procedures related to duties and responsibilities
• Enter time and expenses in real time
• This is an in-person position

QUALIFICATIONS:

• 3+ years of proven hands-on experience as a systems/network engineer
• Detailed experience with infrastructure migrations and improvements
• Detailed experience with common key cloud line of business applications
• End user client support
• Excellent communication skills – written and verbal
• Experience with Microsoft technologies, including: Windows 7/10/11 & Office Applications, Microsoft Sharepoint, Active Directory

BONUS/PREFERRED QUALIFICATIONS:

• Azure
• MSP experience
• PSA and RMM tools
• PBX/Telcom/VOIP
• CCTV / Electronic Security systems

WHO WE ARE:

DEM360 is a Managed IT and Security Services company that provides small and medium businesses with technology support and infrastructure they need to be successful while providing outstanding customer service. We have a 24/7 IT helpdesk and network operations center (NOC) that delivers outstanding support to our client environments. 50% of what you do is knowing what it is you are doing, the other 50% is about customer service.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Network engineering: 7 years (Required)

Ability to Commute:

• Hagerstown, MD 21740 (Required)

Work Location: In person