Systems Administration Supervisor - Night Shift

The Systems Administration Supervisor is responsible for driving operations and ensuring timely, accurate, and efficient service delivery based on agreed service level objectives, with a strong focus on improving end-user satisfaction. The role is also responsible for people management, employee engagement, and capability development aligned with Nestlé business principles and processes.

• Oversee Systems Administration and User Account Management processes, ensuring accuracy, compliance, and timely execution of services.
• Monitor operational performance and service quality through established metrics, ensuring adherence to ServiceNow SLAs, LORA timeliness, and IT Security and Compliance standards.
• Lead, coach, and develop team members through regular performance reviews, feedback sessions, and development planning in alignment with the Nestlé Leadership Framework (NLF) and Nestlé Continuous Excellence (NCE) practices.
• Support employees in career development and ensure individual functional development plans are established and regularly reviewed.
• Foster a highly engaged and collaborative team culture while ensuring compliance with company policies and the Nestlé Code of Business Conduct.
• Drive total service quality through regular market governance meetings, stakeholder engagement, escalation management, and timely resolution of issues.
• Maintain strong partnerships with Markets, Regional Teams, and Global Stakeholders to build sustainable working relationships and improve service delivery.
• Ensure compliance with GLOBE standards, Information Security policies, Standard Routines (SRs), and internal control requirements.
• Manage process risks and controls and ensure all activities are documented and governed according to established standards and best practices.
• Perform additional responsibilities aligned with business requirements, organizational priorities, and agreed development plans.

ARE YOU A FIT?

• Experience in Systems Administration and User Account Management processes
• Experience supporting IS/IT operations and security-related activities
• Experience working in a multinational and multicultural environment
• Experience managing high-volume operational processes with strong attention to detail
• Proven people leadership experience and ability to achieve results through others
• Strong stakeholder management and collaboration skills
• Strong communication, presentation, and meeting facilitation skills
• Experience developing and maintaining Standard Routines and operational documentation
• High level knowledge of end-to-end Systems Administration and User Account Management processes
• Knowledge of GLOBE infrastructure, applications, system architecture, and landscape
• High level understanding of end-to-end business processes
• Strong understanding of information security, risk management, and compliance requirements
• Ability to drive continuous improvement, operational excellence, and customer satisfaction initiatives